Support

The fastest way to reach us is email. Please include your username and, if the issue is about a specific listing, its link — it lets us resolve things in one reply instead of three.

• General help and account issues — hello@lebalist.com
• Privacy and data requests — hello@lebalist.com
• Report abuse, fraud, or a dangerous listing — hello@lebalist.com with “Report” in the subject line. We prioritise these.

Lebalist signs you in with your phone number and a one-time code sent by SMS, or with a passkey if you have set one up.

• Code not arriving? Check the number is correct including the country code, make sure you have signal, and wait a minute before requesting another — repeated requests are rate limited to prevent abuse.
• Changed your number? Email hello@lebalist.com from the address on your account and we will help you move it across.
• Lost your phone? Use one of the recovery codes you were given at sign-up. If you no longer have them, contact support and we will verify your identity another way.

• Listings are reviewed automatically and may be checked by a moderator. If yours was removed, you will find the reason in the app.
• Edit or delete a listing any time from your profile.
• Community cases — a missing person, a lost pet, a found item — can be marked resolved from the case itself when the matter ends, so nobody keeps sharing an outdated case.
• Posting is free. We will always say clearly, before you are charged, if that ever changes.

If a listing or user breaks our Terms, report it from the listing itself, or email hello@lebalist.com. Tell us what you saw and where. We remove content that is illegal, dangerous, or fraudulent, and we suspend accounts that repeat it.

If you believe someone is in immediate danger, contact the Lebanese emergency services first. Lebalist is not an emergency service and cannot dispatch help.

You can ask us to delete your account and personal data at any time. Email hello@lebalist.com from your account address, or write to us from the phone number on the account, and we will confirm before anything is removed.

• Deletion removes your profile, listings, uploaded photos and videos, saved items, and push notification tokens.
• We may keep a limited record where the law requires it, or where it is needed to resolve a dispute or prevent fraud. Anything retained is described in our Privacy Policy.
• Deletion is permanent. Listings you have deleted cannot be restored.

For the full picture of what we collect and why, see our Privacy Policy.

Lebalist runs on iPhone and Android. It needs an internet connection, and a Lebanese or international phone number you can receive a verification code on. Some features ask for camera, photo library, location, or notification permissions — the app keeps working if you decline, you just cannot use that particular feature.